Sales on 3DuckMall

Sales on 3DuckMall – Seller Guidelines

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to 3DuckMall.com, a global multi-vendor marketplace designed to help businesses thrive. This policy outlines the rules and best practices for selling on our platform, ensuring a seamless experience for both vendors and customers.

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1. Who Can Sell on 3DuckMall?

✅Individual Sellers – Small business owners, entrepreneurs, and independent sellers.

✅Registered Businesses – Companies with valid business registrations (local & international).

✅Brands & Manufacturers – Verified brand owners selling their own products.

✅Authorized Distributors – Sellers with licenses to sell branded goods.

????Prohibited Sellers:

❌ Sellers of counterfeit, illegal, or restricted products.

❌ Unverified vendors without proper documentation.

❌ Sellers with repeated policy violations or fraud history.

To start selling: Register as a vendor, provide business details, and upload necessary documents.

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2. Product Listings & Pricing

????Guidelines for Product Listings:

✔ Use high-quality images (minimum 1000x1000 pixels).

✔ Provide accurate product descriptions, including specifications.

✔Clearly mention pricing, shipping details, and warranty (if applicable).

✔ Ensure product categories and attributes are correct for search visibility.

????Prohibited Listings:

• Counterfeit or pirated goods.

• Hazardous materials (flammables, explosives, drugs, weapons).

• Misleading or false advertising.

????Pricing Rules:

• Prices should be competitive and inclusive of taxes (if applicable).

• Discounts and promotions should comply with fair trade policies.

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3. Order Processing & Shipping

????Order Fulfillment Timelines:

• Local Orders: Process within 24-48 hours and ship within 3-7 days.

• International Orders: Ship within 7-14 days (varies by destination).

????Shipping Options:

✔Seller-Fulfilled – Vendor arranges shipping via preferred logistics.

✔3DuckMall Fulfillment (if available) – We handle warehousing, packing, and shipping.

⚠Late Shipping Penalties – Repeated delays may lead to penalties or account suspension.

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4. Returns, Replacements & Refunds

????Return & Replacement Window: Sellers must comply with 3DuckMall’s Return Policy, including:

• Damaged, defective, or incorrect items must be replaced or refunded.

• Vendors must respond to return requests within 48 hours.

• Refunds should be processed within 7-14 business days after approval.

????Dispute Resolution: If a seller and buyer disagree on a return, 3DuckMall will mediate and make the final decision.

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5. Payments & Payouts

????Payout Cycle:

• Payments are released to vendors after successful delivery and return period expiration.

• Standard payout time: 7-14 business days after order completion.

????Transaction Fees:

• Commission Fee: A percentage of each sale (varies by category).

• Payment Processing Fee: Charged for online transactions (e.g., PayPal, Stripe).

????Vendors can check their earnings and withdrawal status in their seller dashboard.

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6. Seller Performance & Ratings

????Performance Metrics:

• Order fulfillment rate

• On-time shipping

• Customer reviews & feedback

• Return & dispute resolution efficiency

⭐Customer Ratings & Reviews:

• Buyers can leave ratings and reviews after purchases.

• Vendors should respond professionally to customer queries and complaints.

• Poor performance may lead to warnings, penalties, or account suspension.

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7. Promotions & Discounts

????Ways to Boost Sales on 3DuckMall:

✔Discounts & Coupons – Vendors can offer limited-time discounts.

✔Seasonal Sales – Participate in global/local sales events.

✔Featured Listings – Pay for premium visibility on homepage or search results.

✔Bundle Deals – Offer bulk or combo discounts.

????All promotional offers must be clearly stated and honored without misleading tactics.

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8. Policy Violations & Account Suspension

????Common Violations Leading to Warnings/Suspensions:

❌ Selling prohibited or counterfeit products.

❌False advertising (misleading descriptions, fake discounts).

❌Repeated late shipments or high return rates.

❌Engaging in fraudulent activities (fake reviews, fake orders).

❌ Ignoring customer complaints and disputes.

⚖Action Steps for Policy Breaches:

1. First Violation: Warning & corrective measures.

2. Second Violation: Temporary suspension.

3. Severe/Repetitive Violation:Permanent ban& funds withheld.

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9. Customer Support & Dispute Resolution

For any seller-related issues, contact 3DuckMall Seller Support at:

????Email: info@3duckmall.com

????Phone: 9328454776

????Office: 9328454776

⏳ Support response time: 24-48 hours.

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10. Changes to Sales Policy

3DuckMall reserves the right to update this policy as needed. Sellers will be notified of major changes, and continued use of the platform indicates acceptance of updated terms.

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Ready to Start Selling?

???? Join 3DuckMall.com today and grow your business globally!

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